It is important to ensure your payment information is accurate for reporting. If payment did not go through automatically, ensure you update Lavanda if you make any charges externally to ensure your whole team is aware of the payment status of current or upcoming bookings.

  1. Select Guest Experience then Bookings

  2. Select the desired booking

  3. Navigate to the payments tab at the top

  4. Select New Charge and fill the payment details including external payment reference to ensure your records are accurate, using the status Success to mark it as paid.

  5. Ensure to Save

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