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How can I get in touch with Support?
How can I get in touch with Support?

How to send an inquiry to us (includes general queries, booking move requests, bugs)

Joyce Octavo avatar
Written by Joyce Octavo
Updated over a week ago

Our Intercom chat messenger is always available to send us inquiries and facilitate the easier reporting of technical escalations via tickets

Via the PMS

  1. Log in to the PMS.

  2. Click on the blue chat bubble on the bottom-right of the page to open Intercom.

    1. If you can't see the blue chat bubble, click the Real-time Ops menu option on the main navigation.

  3. Click on Send us a message.

  4. Our bot will ask some preliminary questions and please answer them whether it's a general query, bug, or feature request. Kindly include screenshots, links, and screen recordings if possible.

  5. Our bot will also help with the query if it can be answered by any of our existing help articles, else it will route it to our Support queue.

  6. If it gets routed to our Support queue, it will be assigned a ticket ID and a member of our support team will pick it up from there.

More information on needing further technical assistance here.

Via the Help Centre

If you can't access the PMS to get to the Intercom chat app but need technical assistance, you can open the chat app by clicking the text below or clicking on the footer of the Lavanda Help Centre.

Open the chat app 💬

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