Welcome to Lavanda Help Centre!
Supporting your team with self-serve articles and in-app chat messenger for faster resolutions
What is the Lavanda PMS?What is Lavanda’s award-winning Property Management Solution?
I've received an invitation to the PMS, what's next?Set your password and log in to the Lavanda Property Management System (PMS)
How to contact SupportEasily reach our Support team via Intercom chat for all your questions, requests, or technical issues.
The PMS is not loading – what’s the latest system update?How to check Lavanda’s system status and report outages
Setting up MFA for your PMS accessLogging in to the PMS? Get set up first with Multi-Factor Authentication (MFA)
Understanding ticket statuses for bug reports and service requestsWhat each bug report and service request status means and how it affects resolution timelines
How to use the Lavanda Help Centre and Ava AI Support AgentLearn how to quickly find answers and use Ava before reporting bugs.
Who to contact: Client Advisor, Implementation Manager, or Support?Learn who to contact depending on your Lavanda setup and the nature of your request.