When you report a bug to our Support team, we track its progress using specific ticket statuses. These statuses help indicate where your issue sits in our development pipeline.
You can view the status of your ticket at any time by clicking on the ticket or the Tickets icon in your account.
Below is a guide to help you understand what each status means.
Ticket status glossary
In Backlog – Not Scheduled
The issue has been confirmed and escalated to our engineering team but is not yet planned for any development sprint.
Scheduled for Sprint
The issue has been added to a future sprint for review or development, but work has not started yet.
In Sprint – Awaiting Fix
The issue is currently being reviewed or worked on during the active sprint.
Pending QA Testing
A fix has been implemented and is now undergoing internal quality assurance testing before release.
Won’t Fix / Not Prioritized
After review, this issue is not currently planned for resolution. This may apply to edge cases, low-impact bugs, or legacy features.
Important note: If your ticket is scheduled for a sprint, this does not guarantee a fix within that sprint. Priorities can shift, and timelines may change. We’ll keep you informed as soon as we have a more concrete resolution date.
In the meantime, if you experience the same issue again before the sprint starts, feel free to reply with additional examples in the same thread to prevent duplicate tickets or conversations — we will add the new reports to the existing bug, and this helps us understand the impact and potentially prioritize more effectively.