Log in to the PMS.

Click on the blue chat bubble on the bottom-right of the page to open Intercom and select Send us a message. If you can't see the blue chat bubble, click the Real-time Ops menu option on the main navigation.

Provide a short description of your query - this will serve as the subject of the query.

Our bot will ask some preliminary questions and choose the option that best suits your query. If you have a bug or a technical issue to report, please follow this guide: I’ve encountered a bug, how do I report this?

Our bot will also help with the query if it can be answered by any of our existing help articles, else it will route it to our Support queue.

If it gets routed to our Support queue, it will be assigned a ticket ID and a member of our support team will pick it up from there.