Lavanda

How the flexible booking journey works: the booking checklist stages a guest completes online, when a booking becomes Tentative and then Confirmed, when the booking expiry timer releases the unit,…

How the flexible booking journey works

A guest cannot open their booking link or the booking shows Tentative expired. Check the booking expiry timer, confirm what the guest still owes, and request a new link from…

What to do when a guest's booking link has expired

A guest has paid but the booking status is still Tentative. Open the Checklist tab of the booking to find the item that is still Pending, and mark it Completed…

Why a booking is still Tentative after the guest has paid

Rebook a returning member or guest in Lavanda PMS: find their existing contact, create the new booking, and confirm the Returning Guest flag. Covers a renewal handled as a new…

How to rebook a returning member

How a renewal or rebooking is recorded in Lavanda PMS. There is no Renew control: a renewal is either an extended booking or a new booking for the same contact,…

How a renewal is recorded on a booking

What happens to a down payment, deposit or security deposit when a member renews in Lavanda PMS, whether the renewal extends the existing booking or creates a new one, and…

What happens to the deposit when a member renews

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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