We are excited to introduce our new payment reversal feature, designed to streamline the process of correcting mistakes and managing chargebacks. With this powerful enhancement, you gain greater control over your payment management, enabling you to reverse incorrect manual payments and swiftly handle chargebacks. This feature ensures accurate financial records and seamless integration with your accounting system, putting effective payment management at your fingertips.
How to Reverse a Payment:
On the Invoices & Receipts tab, locate the payment receipt that requires reversal.
Open the receipt by clicking on it.
Select "Reverse payment" from the Actions button.
Confirm your decision in the prompted dialogue box.
Please note:
The reversal process is a manual workflow designed to account for bank-notified chargebacks or errors in manually entered payments.
Reversing a payment does not trigger any actual payment to the customer.
What Happens Next?
Once the payment is reversed, a corresponding payment reversal note is generated and linked to the original transaction. This note ensures thorough documentation and seamless integration with your accounting system.
Important Details:
The payment reversal feature is available for all payment receipt types, excluding payments that have been fully or partially refunded from the Payments tab.
For down payments, the allocation is transferred from the down payment invoice to the reversal note. Consequently, both the payment receipt and reversal note balances will be set to zero, while the down payment balance will revert to the full invoice amount.
Known Issue:
We are aware of a current issue where the down payment refund process can proceed even if the down payment receipt has been reversed. Our team is actively working on resolving this, and we apologise for any inconvenience caused.
Our payment reversal feature will simplify your payment management process, saving you valuable time. If you need assistance, our dedicated support team is here to help. As always, you can get in touch at [email protected] or through the Intercom app messenger.
All the best,
Team Lavanda