Exciting news! Our Finance and Accounting Suite just got better with the addition of Manual Stripe Refunds on the Payments Screen. No more jumping between platforms to process refunds. It's quick, easy, and secure. Enjoy hassle-free Stripe payment management with our new and improved feature.
Manual Stripe Refunds are Now Available in the PMS Payments Screen:
When requesting a Stripe card refund in the PMS Payments Screen and the refund is successful, a refund note will automatically be created and appear in the Payments and Receipts tab for that booking. This process also updates the guest and booking balances and sends out the required payment journal when applicable. It's hassle-free and seamless. Check it out
To manually refund a Stripe payment:
On the Payments & Refunds tab, click on the three dots (More options) and select Refund.
The Refund window will show the refund amount and where the refund will go (the original payment method).
Add the Payment Reference, if needed and Refund Value or a specific Refund amount.
Click Save.
On the next screen, it will ask you to confirm if you want to issue a refund and click Refund.
If the refund is successful, the Invoices & Receipts tab will show a Refund note; on the Payments & Refunds tab, the refunded amount will show with Refund and Success labels.
How to get in touch: Need assistance or want to report a bug? Our Intercom chat messenger is always here for you! Simply reach out to our support team for any inquiries or issues you may have. We're here to help. Learn more
We have more exciting releases on the way, so stay tuned! If you have any questions, feedback, or general inquiries, please don't hesitate to reach out.
All the best,
Team Lavanda