Whether you’re a new user waiting for an invite or an existing user experiencing login problems, this guide will walk you through the initial checks and steps to resolve access issues in Lavanda PMS.
Check: Make sure you’re logging in via the correct URL: https://pms.lavanda.app/login
Case scenarios
You might refer to this guide if:
You’re a new user and haven’t received your invitation.
You’ve been added to Lavanda but can’t access your account.
You’re an existing user and are having trouble logging in or resetting your password.
You’ve been added to a second workspace and don’t see it in your account.
Pre-requisites
New users must activate their account via the invitation email and set a password.
Access to the Users section in Settings is required for Admins to manage invitations or trigger password resets.
How to troubleshoot access issues
Video walkthrough
📹 Video walkthrough coming soon
Step-by-step
For new users:
Make sure you’ve received your invitation email and have set your password via the link provided.
If you haven’t received an invite:
Ask a teammate with Admin access to go to Settings, then select Users.
Click Filter and enable Show invited users.
Click Resend next to your name to send a new invite.
Ask the user to check their spam or junk folder for the email.
If there’s still no invite, contact your Account Manager or reach out to Lavanda Support.
For users added to an additional workspace:
Once added to a second workspace, you do not need another invitation email.
The new workspace will automatically appear in your My Workspaces list.
For existing users having login issues:
Make sure you’re logging in via the correct URL:
If you’ve forgotten your password:
Click Forgot password? on the login screen to request a reset email.
If the reset email doesn’t arrive:
Ask an Admin to go to Settings, select Users, and click the three dots beside your name.
From the menu, click Send password reset to trigger a new email.
Additional troubleshooting: Blank screen or Lavanda does not open
If you or a colleague are unable to open Lavanda PMS or encounter a blank screen, it may be caused by a local browser issue.
Common symptoms:
The Lavanda login page does not load at all.
You see a blank screen after clicking the login link.
The platform worked previously but suddenly stopped responding.
Try these steps:
Test on another device or browser
Try logging in from a different computer or a different browser.
👉 https://pms.lavanda.app/Clear your browser cache and cookies
Outdated or corrupted cache files can prevent the page from loading properly.Update your browser
Make sure you're using the latest version.Check browser extensions
Disable ad blockers or script blockers that might interfere with Lavanda.Try Incognito or Private Mode
This helps rule out extension or cookie conflicts.Contact your IT team
Persistent issues may relate to device-level settings or restrictions.
Note: If Lavanda works on another device or browser, it’s likely a local issue with the computer or browser settings.
If you cannot log in because of a password issue related to the Multi-Factor Authorisation, please see this help article: Setting up MFA for your PMS access
Important things to note
Invitations are only valid if the user hasn’t already activated their account.
A user will not be able to log in until they have set their password via the original invitation.
Reset emails may take a few minutes and sometimes end up in spam folders—be sure to check there first.
If none of the above steps work, contact Lavanda Support via the in-app messenger or ask your Admin to message us on your behalf.
For new users, ensure the account has been activated through the invitation email. For existing users, resetting the password usually solves login issues. Admins can manage invites and send password reset links from the Users section in Settings. Still stuck? Reach out to Support via the Intercom chat — we’re here to help!