Welcome to Lavanda Help Centre!
Supporting your team with self-serve articles and in-app chat messenger for faster resolutions
What is the Lavanda PMS?What is Lavanda’s award-winning Property Management Solution?
I've received an invitation to the PMS, what's next?Setting up your password and logging in for the first time
How can I get in touch with Support?How to send an inquiry to us (includes general queries, booking move requests, bugs)
The PMS is not loading – what’s the latest system update?How to check Lavanda’s system status and report outages
Setting up MFA for your PMS accessLogging in to the PMS? Get set up first with Multi-Factor Authentication (MFA)
Understanding ticket statuses for bug reportsWhat each bug report status means and how it affects resolution timelines
How to use the Lavanda Help Centre and Ava AI Support AgentLearn how to quickly find answers and use Ava before reporting bugs.
Who to contact: Client Advisor, Implementation Manager, or Support?Learn who to contact depending on your Lavanda setup and the nature of your request.