If you cannot log in to Lavanda PMS or have not received your invitation, this guide covers the steps to resolve common access issues.
Make sure you are logging in at: https://pms.lavanda.app/login
Before you begin
New users must activate their account via the invitation email before logging in.
Admin users can manage invitations and trigger password resets from Settings.
What you need to know
If you are a new user and have not received an invitation
Check that you have received your invitation email and set a password using the link provided.
If you have not received an invite, ask a teammate with Admin access to:
Go to Settings, then select Users.
Select Filter and activate Show invited users.
Select Resend next to your name.
Check your spam or junk folder for the invitation email.
If there is still no invite, contact your Account Manager or Lavanda Support.
If you have been added to an additional workspace
You do not need another invitation email when added to a second workspace.
The new workspace appears automatically in your My workspaces list.
If you are an existing user with login issues
Confirm you are logging in at https://pms.lavanda.app/login.
If you have forgotten your password:
Select Forgot password? on the login screen to request a reset email.
If the reset email does not arrive:
Ask an Admin to go to Settings, select Users, and select More actions next to your name.
Select Send password reset to trigger a new email.
If Lavanda PMS does not load or shows a blank page
Test on another device or browser.
Clear your browser cache and cookies.
Update your browser to the latest version.
Check browser extensions: deactivate ad blockers or script blockers that might interfere with Lavanda.
Try incognito or private mode to rule out extension or cookie conflicts.
Contact your IT team if the issue persists.
If Lavanda works on another device or browser, the issue is likely with your local computer or browser settings.
If you cannot log in due to a multi-factor authentication issue, read Setting up MFA for your PMS access.
When would you use it
You are a new user and have not received your invitation.
You have been added to Lavanda but cannot access your account.
You are an existing user having trouble logging in or resetting your password.
You have been added to a second workspace but it does not appear in your account.
Things to note
Invitations are only valid if you have not already activated your account.
You cannot log in until you have set your password via the original invitation.
Reset emails may take a few minutes and can end up in spam folders.
If none of these steps resolve the issue, contact Lavanda Support via the in-app messenger.
Find out more
Article | Description |
Send a workspace invitation to a new team member. | |
Manage pending invitations from Settings. | |
Set up multi-factor authentication for your Lavanda account. |