Multi-factor authentication (MFA), also known as two-factor authentication or 2FA, is required for every user who signs in to the Lavanda PMS. This article covers enrolment using the Salesforce Authenticator app, which uses a two-word phrase instead of a numeric one-time passcode.
Before you begin
Install the Salesforce Authenticator app: Google Play or App Store.
Have your phone with you. You are asked to approve each sign-in.
What you need to know
Open the Salesforce Authenticator app. Complete the tour, or go straight to adding an account.
Select Add an Account. The app generates a unique two-word phrase.
Sign in to the PMS.
Enter the two-word phrase in the Two-Word Phrase field and select Connect.
In the app, review the details and confirm the connection.
MFA is now active. You are asked to approve the sign-in in the app each time.
Things to note
Salesforce Authenticator uses a two-word phrase, not a 6 digit code. The other supported apps use a numeric one-time passcode, sometimes called an OTP.
Remove any older Lavanda connections from the app before enrolling again, to avoid confusion during setup.
Further help from Salesforce
Find out more
Setting up MFA for your PMS access: the other supported authenticator apps, how to sign in once MFA is set up, general troubleshooting, and how to reach Support.