This article helps you get help from Lavanda when you are not signed in to the Lavanda property management system (PMS).
What you need to know
Search the Help Centre
Select Search for articles at the top of the Help Centre home page.
Type two or three keywords, for example reset password or invitation.
Select the article that answers your question.
Send a message to Lavanda Support
Select the chat button at the bottom right of any Help Centre page.
Select Send us a message.
Describe your issue. Include your name, your company, and the email address you use for the PMS.
Replies appear in the same conversation. To find it again, open the messenger and select Messages.
The messenger also shows the current status of Lavanda services, for example All Systems Operational.
Get back into the PMS
You have been invited but have not signed in yet: I've received an invitation to the PMS, what's next?
You cannot sign in, or your password does not work: Troubleshooting login and access issues
You need to set up or reset multi-factor authentication (MFA): Setting up MFA for your PMS access
You are not a Lavanda customer yet
Go to the Lavanda website at getlavanda.com and complete the Contact Us form. The Lavanda sales team replies to your enquiry.
When would you use it
You cannot sign in to the PMS and need help.
You want to find an answer before you sign in.
You want to check whether Lavanda services are running.
Things to note
Never share your password or a one-time code in a message.
More articles are visible once you are signed in.
Once you are signed in, select Need help? in the PMS navigation to reach Ava, the Lavanda AI support agent.